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Communication

To Be Confirmed

About this course

Is everyone on the same page? Effective communication is integral to a positive company culture and business success. Ensure everyone in your organisation understands the importance of good communication with this online short course.

Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital.

Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, that result in a more talented productive workforce.

Areas covered

Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication and how to cover them. Finally, learners will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.

  • The communication cycle
  • Communication in different contexts
  • Types of communication
  • Barriers to communication
  • Inclusive communication
  • Overcoming barriers to communication
  • Effective communication in the workplace
  • Consequences of ineffective communication

Who is it aimed at?

This course is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Duration

20 – 40 minutes

How it works

E-learning is available on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Nichol Associates Ltd Learner Management System (LMS) and work their way through the course.

Learners are assessed at the end of the course by multiple-choice questions and once successful certificates are downloadable.

 

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